Executive CX Performance Dashboard • Q3 2025 • GCC Region
Data Period: Jul 1 – Sep 30, 2025 • Region: GCC • Signal Quality: — • Metric: Customer success/completion rate per touchpoint
What you're seeing: Customer success rates across 20 journey touchpoints for 16 GCC banks. Each percentage shows how many customers successfully complete that step (e.g., 95% = 95 of 100 customers complete this action without friction).
Journey Heatmap: Each cell shows the percentage of customers who successfully complete that touchpoint. Hover for details including sample volume. Use view filters and friction mode to identify optimization opportunities.