Competitive Intelligence Dashboard

UAE Banking Market Analysis • Q3 2025 • Customer Experience & Market Position

Banking Customer Flow Analysis

UAE Banking Customer Behavior
Trust Formation and Switching Dynamics • July - September 2025
800,000 customer decisions tracked across discovery, selection, and retention cycles

Banking Journey Intelligence

Executive CX Performance Dashboard • Q3 2025 • GCC Region
Data Period: Jul 1 – Sep 30, 2025 • Region: GCC • Signal Quality: 11% • Metric: Customer success/completion rate per touchpoint

FAB Operational CX Dashboard - Service Design Architecture

Known vs Unknown Customer Focus | Current vs Optimal State

Unknown Customer Analysis

What your systems don't measure • What customers experience outside your dashboards

Chicken Tikka Restaurant: Understanding How People Find Good Food

A guide to showing up authentically when customers are looking for places to eat, based on listening to how different groups make dining decisions throughout the year.

FAB Opportunities Round 1

Stable brand trust combined with ready infrastructure and documented competitor limitations suggests an opportunity to activate comprehensive banking positioning.

QSR RETAIL Overview

Reveals who captures brand-switchers: Americana's portfolio loyalty trap vs single-brand competitors

Consumer Switch architecture

Understanding the cognitive triggers that cause 67% of QSR customers to switch monthly - and how Americana's portfolio controls the destination

MENA F&B Customer Experience Performance

Understanding how 23 customer touchpoints create experiences across 11 beloved brands

Portfolio Loyalty Strategy

Strategic thesis: Outsource delivery efficiency to aggregators. Monetize customer relationships through portfolio-wide loyalty, gamification, and cross-brand engagement on Americana app.